Are you looking for Administration jobs in Tanzania today? then you might be interested in Service Desk Administrator Job at NMB Bank October 2025.
Job Location: Head Office, HQ
Job Purpose: To provide first-line technical support to internal staff including branches and Head Office departments on system-related and other banking operational issues during daily operations.
The role involves helping users quickly resolve small, repetitive, or easy-to-manage issues, performing basic troubleshooting, recording user requests, attending phone calls, and resolving basic operational and system-use problems encountered by staff.
Main Responsibilities:
- Provide prompt assistance and resolution for small or recurring system and operational issues.
- Perform moderator roles and monitor multiple support channels including Service Desk tool, phone, email, live chat, and social media.
- Handle routine inquiries and resolve basic issues by providing detailed support and fulfilling user requests requiring IT involvement.
- Follow up on new requests from internal customers and escalate to Incident or Request Management teams when necessary.
- Escalate complex issues to higher-tier support when additional access or expertise is required.
- Take ownership of user problems, track progress, and communicate updates promptly.
- Maintain high standards of customer service and adhere to service management principles.
- Resolve frequent knowledge-based issues and assist users in utilizing multiple banking systems effectively.
- Collaborate with the Systems Development team to support new product and system rollouts.
- Educate users on resolving minor operational problems independently.
Knowledge and Skills:
- Strong operational knowledge of Core Banking Systems (Flexcube, Cregora, Sybrin, E-Teller, Customer Onboarding).
- Understanding of end-to-end processes for various bank products within these systems.
- Good knowledge of bank policies, procedures, and systems.
- Ability to prioritize and execute tasks effectively under pressure.
- Excellent customer service orientation and communication skills.
- Ability to explain technical solutions to non-technical users.
- Strong problem-solving and teamwork abilities.
- Experience collaborating with IT personnel to resolve user issues.
Qualifications and Experience:
- Bachelor’s degree in Computer Science or related field.
- Excellent technical and computer skills.
- Software development experience is an added advantage.
- Minimum of 2 years’ experience in Banking or Telecommunications, preferably in Service Desk or Contact Centre environments.
- Hands-on experience in incident management and system development.
NMB Bank Plc is an Equal Opportunity Employer, committed to diversity and gender balance in the workforce. Female candidates and persons with disabilities are strongly encouraged to apply.
NMB Bank Plc does not charge any fee during the application or recruitment process. Any solicitation for payment should be ignored.
Job Opening Date: 03-Oct-2025
Job Closing Date: 17-Oct-2025
Job Type: Full-time
How to Apply:
To submit your application, please follow the link provided below.
