Are you looking for Administration jobs in Tanzania today? then you might be interested in NOC Infrastructure Administrator Job at NMB Bank October 2025.
Job Title: NOC Support Officer (Level 2)
Job Location: Head Office, HQ
Job Type: Full-time
Opening Date: 02-Oct-2025
Closing Date: 16-Oct-2025
Job Purpose
Proactively monitor, conduct level 2 troubleshooting, and escalate all incidents and problems raised within the Network Operation Center (NOC) on a 24/7 basis. Ensure uninterrupted service delivery that meets and exceeds business and customer expectations by maintaining the quality and value of services.
Main Responsibilities:
- Work closely with the Development team to understand new products and systems, ensuring proper support during transition periods.
- Provide second-level support for all DSS and onboarding challenges.
- Handle and resolve common customer issues such as basic knowledge queries, detailed support process guidance, and user requests.
- Perform and coordinate root cause analysis of incidents, and share RCA and incident reports.
- Conduct daily proactive monitoring, first-level troubleshooting, resolution, and escalation of issues related to data centre & DR infrastructure, core banking services, core network, branch connectivity, ATM/POS, self-service channels, and power & cooling utilities.
- Manage incidents and problems related to self-service and channels, ensuring SLA compliance and customer expectations are met.
- Prepare daily, weekly, and monthly performance reports and dashboards for services and infrastructure.
- Automate and consolidate all manual morning health check reports.
- Provide first-level support for self-service channels, escalating appropriately to second-level support.
Knowledge and Skills:
- Strong understanding of service management standards in operating systems, networks, databases, middleware, and virtual environments.
- Proficiency in monitoring and troubleshooting networks, applications, data centre infrastructure, self-service channels, and power/cooling utilities.
- Strong interpersonal skills with creativity, innovation, teamwork, and problem-solving ability.
- Ability to work in shift rotations.
- Good observation and analytical skills.
- Familiarity with Agile development methodologies.
- Knowledge of programming and shell scripting (Java, Python, Bash scripting).
- Proficiency in Linux terminal commands.
- DevOps-related skills.
Qualifications and Experience:
- Bachelor’s degree in Computer Science or a related field.
- Experience with tools such as GIT, NetBeans, IDE/Eclipse, Visual Studio, and Android Studio.
- Experience developing with at least two programming languages (C#/.Net, PHP, Java, Objective-C/Swift is an added advantage).
- Knowledge of web technologies including HTML5, CSS3, and JQuery/JavaScript.
- Experience with databases and ORM frameworks.
- Minimum 2 years’ experience handling monitoring tools (Microfocus) in large organizations.
- Minimum 2 years’ experience in systems and network security technologies such as TCP/IP, network devices (routers, switches, firewalls), UNIX/Linux, Windows, Oracle & Microsoft Database.
Additional Information:
NMB Bank Plc is an Equal Opportunity Employer committed to creating a diverse and gender-balanced workforce. Female candidates and persons with disabilities are strongly encouraged to apply.
NMB Bank Plc does not charge any application or recruitment fees. If you receive any solicitation for payment, please disregard it.
Only shortlisted candidates will be contacted.
How to Apply
To submit your application, please follow the link provided below:
